GREENTAX — ONE FEE, A CLEAR AGREEMENT Illustrative package terms — final terms are confirmed in the signed SLA An SLA is our written agreement about your work, fees, deadlines and responsibilities. Before signing, your quote identifies your company, package, volumes, software plan, filing periods, financial year and any separately priced opening or catch-up work. ESSENTIALS R3,595.00 monthly / R40,983.00 annually in advance One non-VAT owner-managed (Pty) Ltd; 60 bank/card statement lines per month, one account; bookkeeping/reconciliation; one basic annual accounts compilation, one ITR14 and two IRP6 for the named year; quarterly status check; one agreed accounting subscription. No payroll or VAT201. GROWTH R4,995 monthly / R56,943 annually in advance One company; 150 statement lines/month, two accounts; bookkeeping/reconciliation and monthly profit-and-loss/balance sheet; annual accounts, one ITR14, two IRP6; six bimonthly VAT201; 12 monthly payroll runs for up to five employees with 12 EMP201 and two EMP501; 30-minute monthly review; monthly status check; one agreed accounting subscription plus payroll software. COMPLETE R7,995 monthly / R91,143 annually in advance One company; 350 statement lines/month, three accounts; same scheduled filing and reporting services as Growth; one monthly payroll run for up to 15 employees; 60-minute monthly review replaces Growth's 30 minutes; one routine verification document response capped at two hours per service year; accounting/payroll software. This is not a full audit or dispute service. These are starting total client fees, including VAT if chargeable. No VAT added on top. Invoice confirms actual VAT status. Annual payment saves 5% against 12 monthly payments: R2,157.00 / R2,997 / R4,797 respectively. It is one payment before the year starts, not a discounted monthly debit. The scope is identical. Only one named company is covered. All quantities and applicable registrations are confirmed in writing. Individuals, sole traders, trusts, complex companies and businesses needing less support receive a tailored quote. YOUR LIMITS One transaction is a bank/card statement line. A transfer on two accounts counts twice. Routine matching and adjustment journals are included. Payroll is one ordinary monthly run, clean approved inputs; additional runs need a quote. Unused monthly capacity does not roll over. Advice may be rebooked within the same calendar quarter while active. Prepaid money is tracked separately and is not forfeited because a service allowance was unused. WE WORK TO A CALENDAR Hours: weekdays 08:00-17:00 South African time, excluding public holidays. Initial response target: one business day (Essentials/Growth); four business hours (Complete). This is acknowledgement/next steps, not SARS resolution. Monthly records by the fifth business day; books/reporting target by the fifteenth. Filing records at least ten business days before deadline; draft target five business days before deadline. Your signed calendar records exact periods/dates. You approve declarations and pay SARS directly. We cannot guarantee SARS decisions, refunds, registrations, TCS status or processing times. We keep you informed about missing information and deadlines. If our delay prevents included delivery, we agree completion or a fair credit/refund; statutory remedies remain available. EXTRAS ARE AGREED FIRST Registrations, eFiling recovery, representative changes, TCS applications, old returns, disputes, remission, payment plans, tax residency, directors' personal returns, independent reviews/audits and complex work need a separate quote. No automatic upgrade or per-entry overage applies. Extra software seats, premium plans or organisations require written agreement. Tax and official charges are separate from our fee. We flag material changes and offer practical options. PAYMENTS AND CANCELLATION Monthly fees are due on the first day in advance. Annual payment is due before the service year starts. Part-month starts and ends are pro-rated by calendar days. The agreed fee is held for 12 months unless an agreed scope change is requested. Later price changes are proposed at least 40 business days before taking effect. Cancel by email to info@greentax.co.za with 20 business days' notice. No early- cancellation penalty or discount clawback. Annual advances are applied monthly at one-twelfth of the discounted annual fee, with final partial-month pro-rating. Unearned money is refunded within 15 business days after the service ends, or sooner if law requires. No unexpected annual-work exit top-up. Separately approved extra work already performed remains payable. We agree responsible handover. Named annual deliverables for a fully paid, completed service cycle remain included at their agreed date even after the cycle ends; renewal is not required to receive them. Early termination follows the covered period and refund/handover arrangements in the signed agreement. Monthly service runs month to month. Annual payment covers 12 months; we send expiry information 40-80 business days beforehand. Without express annual renewal, service continues month to month at the disclosed monthly price unless you end it. We do not automatically debit another full year. Supplier termination respects legal/professional obligations and applicable breach/remedy requirements. Your statutory cooling-off, refund and service-quality rights remain available. This guide explains the proposed offer. The completed, signed quote and SLA set the exact scope and schedule; mandatory legal rights prevail.